One in three shoppers feel their consumer rights have been ignored when trying to return goods or get a refund.
In a survey* for the ‘Know Your Consumer Rights’ campaign nearly 40 per cent of men and just over 30 per cent of women said that they felt retailers had attempted to dismiss their claims when they’ve tried to return goods or get a refund.
Ann Hopwood, of Kirkby-Stephen in Cumbria, was glad she stuck to her guns after feeling her rights were ignored after being refused a refund for an engagement ring.
“After buying an engagement ring from Argos in December 2007 I was disappointed when in June this year two of the diamonds fell out of the setting.
I took the £300 ring back to Argos but they said that the goods were outside of the guarantee period so I’d have to pay for any repairs. I wasn’t impressed, to put it mildly.
I then got in touch with Consumer Direct to find out exactly what my rights were. They advised me of my statutory rights under the Sale of Goods Act. If it can be proved that they goods are not of satisfactory quality, then the trader is required to offer a free repair or like-for-like replacement.
The next step was to download a template letter from the Consumer Direct website and send it by recorded delivery to Argos, requesting a reply within 14 days.
Argos replied straightaway and offered a full refund of the £300!
Overall I was happy with the service once I got my refund. I’m a bit more wary and alert when buying goods now, but it would take more than that to put me off shopping!”
It pays to know your rights. The ‘Know Your Consumer Rights’ campaign aims to educate shoppers about their three key rights – “goods must fit the description given, be of satisfactory quality and suitable for purpose”. For further information and clear, practical advice contact Consumer Direct on 08454 040506 or visit the website www.consumerdirect.gov.uk.
Anyone visiting the Consumer Direct web site can test their Consumer rights knowledge by taking part in an online quiz. Test your knowledge for the chance to win £150 worth of shopping vouchers.
(*The survey was conducted by BMRB and questioned 2,009 people in England, Scotland and Wales. Further information is available at www.bis.gov.uk)
Filed under: Books, Broadband, Clothing, Computing, Electronics, Finance, Food & Drink, Gifts & Gadgets, Health & Beauty, Home & Garden, Home Appliances, Mobile Phones, Toys & Games, Travel & Holidays on January 5th, 2010
Many of us today love taking photos. Going to a wonderful place with friends or family will always give us another opportunity to take more pictures. And if we’re planning for a vacation, the camera will never be out of the checklist of the things to bring with us. For some people, photography is a hobby. Some people do it to earn money. But, no matter what photography is to you, you probably want to get the best results. There are two kinds of camera that can make those pictures in good quality. You can either use the digital compact cameras or the SLR digital camera.
This is kind of confusing especially for those who do not know how the two cameras work. Some of you may ask: “Which of these two cameras is better to use?”. Probably, it would depend on how serious you are on taking photos. The two major differences between the compact digital camera and the SLR digital camera is of course the price.
The SLR digital camera is far more expensive compared to what to the compact camera. It would be a waste if you just buy an expensive one if you do not know its functions. This kind of camera is typically used by the professional photographers. It also has a lot of lenses can be attached depending on the view range of the scene. Although all of digital cameras nowadays have the LCD screen, there are still a lot of photographers who would rather look through the viewfinder instead of the LCD screen. Why would those photographers choose the SLR digital camera then? It’s because the viewfinder of the SLR camera is better than the viewfinder of the compact camera.
The viewfinders are usually placed on the upper left corner of the camera. This might make some of us think that what we will see on the viewfinder is slightly different on what will be captured. Yes that’s true on the compact cameras, but on the SLR, what you see on its viewfinder is exactly what the sensor will capture. How is that possible? Simply because the SLR uses two mirrors which are tilted 45 degrees (one is placed in front of the sensor the other one is placed in the viewfinder). As we click the shutter button, the mirror in front of the sensor will move upward to give way to the light rays towards the sensor.
On a compact camera, the viewfinder was simply placed there with nothing at all. That means, what we will see on its viewfinder will somehow be different to what the compact camera will capture.
The choice really depends on our preferences. If we love taking photos with the best result, digital SLR camera is the good one to use. But if you just want to take pictures without wanting to be bothered by lens switching, the simple digital cameras will do.
Filed under: Uncategorized on January 20th, 2012
Are you in search of some unique gift ideas? How about cuff links? They are really exclusive pieces of dress accessories for the lovers of fashion. Whether it is an anniversary or a wedding you can pick up a nice pair of cufflinks to gift at those special occasions. Even, do you know that you can give a fantastic pair of cufflinks to your near and dear ones at any occasion? Birthday or father’s day cufflinks are always perfect to give as gift.
An engravable cufflinks can win the heart of a person who loves to enjoy his or her identity. Similarly, a career cufflinks is a nice gift to one for whom his/her career tops the priority list. To show your affection for your brother you can pick up the graduation Cuffsmart cuff links. It is a nice way to celebrate your bro’s achievement to reach his goal. Equally nice are the valentine’s cufflinks to prove your love for your heart.
To give some precious and stylish gift, you can choose the gold cufflinks while the platinum cufflinks are a class of themselves. The semi-precious and enamel cufflinks are handy for casual wears. So, visit Cuffsmart and pick up your cufflinks.
Filed under: Uncategorized on November 16th, 2011
Those people who like jewelries love necklaces a lot. A necklace is a kind of jewelry that is really attractive. A kind of necklace that you wear tells a lot about your personality, your choices and lots of other things that are related to just yourself. Not just a few traditions but several cultures and records entail the importance of necklaces and wearing them. That is why people belonging to different regions of the world love to wear distinct kinds of necklaces. These days, a necklace tends to serve as a beauty symbol. The kinds of necklaces are always linked with changing trends and styles so you can find out huge variations among their designs and varieties over time.
Imperative element of every jewelry box:
Though many fashion items develop a perfect jewelry box but it is just incomplete without a single or more necklaces. Even it is hard to locate such jewelry box that does not have any necklace in it. Every woman loves to have at least some kinds of necklaces in her jewelry box that she can wear according to on hand situations. It really does not matter which country or nation she belongs to but liking and using necklaces is natural for every lady.
Significance of a necklace in a woman’s life:
The significance of a necklace in a woman’s life cannot be regarded at all. A woman wears it to look more pretty and attractive. It usually beautifies her neckline to seem more charming and soft. There is no restriction to wear necklaces and thus, you can use them any time in any occasion. A beautiful necklace can be suitable to wear with every kind of clothing. Whether you are wearing jeans or a gown, a necklace will enhance the value of your dress and lets you feel more beautiful. It would not be a wrong idea if you buy a lovely necklace and present it as a gift to your friend. It is really a great gift that can be given to a woman. Even now men also like wearing necklaces and earrings of different types.
Filed under: Uncategorized on September 16th, 2011
The importance of advertising has been stressed numerous times by equally numerous people. Competition is rife and with claims of lower numbers taking to the high street, attractive Point of Sale (POS) advertisements have never been more important.
But of course, shops need to ensure they achieve a balance. An advertising that’s garish and a little too in-your-face will give the wrong impression about your shop, painting it as a bargain-bin dive as opposed to a reputable store. Likewise, too little and even the greatest of sales or promotions will go largely unnoticed.
So what options are there, and to what shops would they work best?
A Boards
If your shop is on a busy high street, A boards will get your message out there to those who would otherwise just be passing by. They comprise of a double-sided metal frame used to hold posters. Standing it on the high street outside your store gets across your promotions without anyone having to look through the window.
They are also useful if your business is just off a main street, as the people who may not walk down the road you are on could see the sign from the busier street and walk down as a result of what they have seen.
Display Cabinets
If your shop sells expensive, dangerous or fragile items, display cabinets are a must. Made of glass sometimes illuminated, the cabinets allow customers to be able to clearly see the items without you having to worry about them being broken or damaged. It allows the items to be displayed so they can see them properly, as opposed to illustrations on a box, yet keeps them clean and unblemished.
Lightboxes
The easiest way to ensure your posters are clearly visible and vibrant, lightboxes shine a back-light onto the posters to make them stand out from standard paper ones. The result is a cleaner, brighter looking poster that will put other dowdy ones on the high street to shame. Once you have a lightbox installed, it’s just a case of changing the posters in it to correlate with rolling promotions.
These are just a few of the POS options available to make your shop stand out a little more than the competition, a feature that is increasingly valuable on today’s high street.
Filed under: Uncategorized on June 13th, 2011
Whenever most people describe the modular exhibition stand, they compare it to Lego.
Yes, Lego – the ubiquitous plastic blocks that have comforted and inspired children (and adults) for generations. The Danish charm of those little square and rectangular bricks never quite leaves you; whether you are five-years-old or 50.
So it is no coincidence that some of the simplest exhibition stands are constructed in much the same way. Various panels, all of a fixed size, can be combined together to make all manner of shapes for your ideal stand. The CLiP display modular exhibition stand was designed for everyone, from amateurs to experts.
Like Lego, you can build around your presentation environment regardless of size and shape. So it is not a problem if you have a corner pitch or a forward-facing site. Having a handful of variant panels caters for diagonal building to curve around edges, or even create cubes to stand behind or display from.
The CLiP modular exhibition stand doesn’t require any extra help to set up, or more specifically, any paid help! A single person can assemble the panels and more can be added as your business and display requirements expand.
The materials that are used are also tested for structural rigidity, so it won’t fall down easily! The panels are tough and durable yet lightweight and portable making them easy to transport and hard-wearing.
The felt backing on all the panels lends itself to accommodate pin tacked or Velcro-bound promotional materials too. You’re going to want to use your panels many times so keeping them in good condition by allowing bits to be easily added or removed is another great consideration by manufacturers. If you don’t like the placement of your pictures, logos or stats, then no problem – just move them wherever you want.
Like Lego, the modular exhibition stand was created with accessibility in mind. Like Lego, the modular exhibition stand is tough and fully customisable and finally, like Lego, the modular exhibition stand will be around for a long time to come.
Filed under: Uncategorized on June 13th, 2011
Win an exclusive specially commissioned Gio-Goi BMX bike PLUS SIX items of the newest Gio-Goi clothing of your choice with Mainline Menswear!

Continuing the burgeoning tradition of incredibly generous Mainline Menswear competitions, they are delighted to announce the competition give-a-way of an utterly unique Gio Goi BMX bike as featured in their excellent recent promotional video. http://www.youtube.com/watch?v=EQalon2KX7c&feature=player_embedded
If that wasn’t actually enough – we are also offering the lucky winner their choice of a combination of six Goi Goi pieces, i.e. 2 pairs of jeans, two shirts and two T shirts. See Goi goi All you need to do in order to enter and have a chance at winning this brilliant prize is follow this link Mainline Menswear Competition
And follow their easy and quick instructions.
This competition ends 15th April 2011, good luck
Filed under: Uncategorized on April 4th, 2011
When you walk into any store selling electronic appliances you will be amazed at the large variety of refrigerators that are being sold. Almost all the manufacturers have their own version of the refrigerator, with some special features that differentiate the product of any one manufacturer from the other.
The refrigerators that are available nowadays come in a large variety of colors making it possible for one to choose a product that blends perfectly with their kitchens. In the past people had to be content with only a white refrigerator, but in recent times they come out in attractive colors making them seem to be works of arts, rather than a normal kitchen appliance. The ones that come with a stainless steel body are found to be the most attractive of the lot.
So, if you want a specific color for your refrigerator, you might not have to worry too much. With so many manufacturers working in the market, you will easily be able to find a one that suits your choice.
Filed under: Uncategorized on March 22nd, 2011
Did you ever hear about the Breitling watch? Do you know about the worth of breitling watch? Are you looking for the real masterpiece for the time being? If yes, you can indeed trust in Breitling watch. This is as shining and versatile watch as ever you could dream of. It retains the most elegant and graceful designs so as to capture your on the spot attentions beyond your imaginations. One of the most emphatic aspects about the designer breitling watches is that they hold durable and resilient designs. For example, they can be obtained in both embossed and debossed shapes. If you want to improve your individual confidence hugely, you have to mull over luxury designer breitling watches right now. They are revolutionary watches. They are cost effective watches.
There is no denying that brietling watch replica is the real masterpiece for you people. With the usage of it, you cannot only be able to change your entire life styles and trends in an immaculate style but also be able to release your individual stress everlastingly. They are very fascinating watches. You can use it anywhere in the world. One of the most prominent usages of it is that they can be artfully used in weddings and nuptial ceremonies. Therefore if you want to diminish your odd stuffs you have to use Breitling watch replicas always. Consequently, they would definitely change your overall trends in the most successful manner. Good news is that online replica Watches Company offers you affordable Breitling replica watches globally.
Besides Breitling watch, you could make use of many other types of universal watches at anytime you long for such as Cartier replicas, Mont Blanc replica, Ferrari rolex, Zenith replicas, and many more. Greatly we offer you cheap Breitling watches all over the world.
Filed under: Uncategorized on February 24th, 2011
Did you ever hear about the Breitling watch? Do you know about the worth of breitling watch? Are you looking for the real masterpiece for the time being? If yes, you can indeed trust in Breitling watch. This is as shining and versatile watch as ever you could dream of. It retains the most elegant and graceful designs so as to capture your on the spot attentions beyond your imaginations. One of the most emphatic aspects about the designer breitling watches is that they hold durable and resilient designs. For example, they can be obtained in both embossed and debossed shapes. If you want to improve your individual confidence hugely, you have to mull over luxury designer breitling watches right now. They are revolutionary watches. They are cost effective watches.
There is no denying that brietling watch replica is the real masterpiece for you people. With the usage of it, you cannot only be able to change your entire life styles and trends in an immaculate style but also be able to release your individual stress everlastingly. They are very fascinating watches. You can use it anywhere in the world. One of the most prominent usages of it is that they can be artfully used in weddings and nuptial ceremonies. Therefore if you want to diminish your odd stuffs you have to use Breitling watch replicas always. Consequently, they would definitely change your overall trends in the most successful manner. Good news is that online replica Watches Company offers you affordable Breitling replica watches globally.
Besides Breitling watch, you could make use of many other types of universal watches at anytime you long for such as Cartier replicas, Mont Blanc replica, Ferrari rolex, Zenith replicas, and many more. Greatly we offer you cheap Breitling watches all over the world.
Filed under: Uncategorized on February 24th, 2011
Where can you go to get the greatest RC upgrades? I know the best place for you. You should go to a company that has a very good reputation in their industry. That’s none other than Nitrogen RC. Nitrogen RC has been able to carve out a niche for themselves. That is why if you are looking for any of the following: RC bikes, RC helicopters, RC spare parts, RC jets, RC upgrades and everything you may need in an RC product then you should only remember one name and that’s Nitrogen RC. They have been recognized for being a reputable radio controlled e-commerce shop. You can simply select any of the sought after RC products by going to their site. The great thing about having your RC upgrades with Nitrogen RC is that the offer you all their products at discounted prices. Rest assured that their products are high in quality since they are known for their commitment to quality which gives them an additional edge over their competitors. When you go to their website then you can check out their latest arrivals and the special offers they have on their site. You can rely on them to give you the most updated RC product reviews. This will help you in making a well informed decision. If you are looking for great RC products and upgrades with great prices there is only one company you can go to and that’s Nitrogen RC. You can visit their website by going to nitrogenrc.com.
Filed under: RC Accessories on January 12th, 2011